Defective Products At Joulebody, we are committed to the highest quality standards for our products. If you receive a product that is defective, we are dedicated to addressing the issue promptly.

Return Process for Defective Items:

• Contact Us: If you encounter any defects with your product, please reach out to us through our contact form or directly via email at hi@joulegoddess.com.
• Provide Details: Include your order number and a detailed description of the defect.
• Photo Evidence: For a faster resolution, please attach a clear photo of the defect.
• Review: Our customer service team will assess your claim and provide instructions for the return of the defective item.

Please Note:

• We accept returns exclusively for defective items due to the perishable nature of our products.
• Defective item claims must be initiated within 14 days of receipt.
• Upon verification of the defect, we will process your refund or replacement promptly.

Questions? Our customer service team is ready to assist you. Please contact us at hi@joulegoddess.com for any inquiries.

We appreciate your understanding and are here to ensure your satisfaction with our products.